NO NONSENSE TERMS AND CONDITIONS
You must read these terms and conditions in full. Only then can you agree to them.
These terms and conditions MUST be adhered to for the following reasons:
- To ensure you do not attempt to resell a product that you have no rights to sell
- To ensure you are not infringing on copyright laws by attempting to reuse our code in your own plugin or theme
- To protect the Intellectual Property of Learning Templates
- To ensure your own Intellectual Property is protected
By agreeing to these terms and conditions, you agree that you will not attempt to reengineer, reverse engineer, or resell any product purchased from learning-templates.com
Learning-Templates.com only accepts payment through PayPal. If you do not have a PayPal account, you can get a free account at PayPal.com. PayPal works in over 200 countries. You can register your PayPal account or just your device in any of these countries here.
Learning Templates guaranties our products are authentic and do not infringe on proprietary code created by other vendors.
Due to the nature of most of our products, i.e. the fact that we develop our plugins against other plugins, we recognize those plugins are constantly updated and changing the way they do things. For this reason, we offer a 15 day refund policy for any plugin or other work that is not subscription based. This refund policy is only applicable when our product does not work specifically as described in that products description. This refund time period is only available for 15 calendar days after the date of the purchase.
Prior to any refund, we recommend you contact us through the plugin support page built into the plugin, or via the Contact Us page located in this website, where you will enter your product Order # into the subject line to gain support for a premium product. When a refund is requested, you must identify the specific feature or function that is not working as the reason for the refund.
The refund policy for subscription based products is for 15 calendar days after the original date of purchase or of the purchase renewal.
Subscription based premium products come, by default, with continuous support for as long as the subscription lasts unless that subscription is tied to a free product.
Premium product support, can be obtained using the built-in Support form found in the products start/licensing page > Contact Support accordion item when that product contains a built-in support form.
For Non-subscription based premium products, support can be obtained using our Contact Us page in this website ensuring you reference your Order # in the subject line.
We prefer to work with you to correct any issue / conflict associated with our code in relation to the products stated abilities. If you believe a feature or function within our code does not perform as described, we recommend the following:
- Contact us using the products built-in support form,
- Enter the subject into the Support subject line, then
- Describe the problem in summary,
- Provide the steps to reproduce the problem
- Provide an email address and password we can use to log into your platform for our investigation.
If your issue is hard to explain or you are unable to provide login information, we’re happy to watch and listen. We use zoom.us for desktop sharing. Please provide your availability for a zoom meeting in the Support Form. If we are available at your preferred time, we will return a meeting invitation email for this support request.
If your product is free or outside the support period, we must charge an hourly fee for the support. The fee (minimum 1 hour) must be paid in advance and can be scheduled at: http://learning-templates.com/product/lms-hourly-support/
The Learning Templates Team