Ongoing LMS Service offerings
Maintenance and support packages are offered as monthly subscriptions or annual subscription.
What do I get?
These services are an all inclusive package that remove all maintenance, testing and updates of your site and place ownership of these processes solely on Learning Templates.
Why is this a good thing for you?
At Learning Templates, our focus is solely on the stability and proper functioning of your platform (LMS’s, LRS’s, and Staging).
As experts in the industry, we constantly test, focus on, and develop solutions crafted around the needs of online learning systems and do not broadly “brush over” basic understanding of any possible platform or product that comes along as most WordPress based support organizations do.
Our focus lets you focus on your expertise comfortably understanding your platform and its processes while remaining stable and predictable.
What else do I get?
Often people need to perform a task they are not comfortable with or are not sure will provide the expected result.
No problem, simply pick up the phone or email us and we’ll be happy to assist you in planning, preparing for, and executing this task to obtain your desired result.
Custom development requirements can be both confusing and costly. If you subscribe to any annual plan, we can include custom code-level development at our preferred rate. Custom development work can also be taken from your annual hours if needed and we’ll be sure to let you know the estimated development hours and how that will effect your annual hourly pool.
We do, however, recommend you do not take away focus on your site maintenance and evolution to be used for development time.
Here's what our customers are saying
- Learning Templates support is amazing!
We were at a literal stand-still after trying so many other maintenance providers including LearnDash themselves.
We ran into constant road-blocks with clock-watchers trying to have us pay extra for anything we needed, not taking the time to understand our business model, and constant replies telling us we needed to buy more time or upgrade to the next level in order to get any support beyond updating plugins and themes.
Dennis is not only willing to help us with no excuses but without his personal support and in-depth knowledge of our platform, our goals, and compassion for our cause, we would have never had enough confidence to move forward.
He also redesigned our memberships, courses, resources, and forms to streamline the workflow for our audience to see so much more value in our offerings!
Because of his help, we were able to increase our recurring income over 400%
- I’m not tech-y at all and I need support now, not tomorrow or in a week as all other maintenance services did.
I love picking up the phone or sending an email and get supported, advice, and clear written directions when I need them.
We do all our meetings in Zoom and I record them on my computer so I can refresh what I learned when I need it.
Since using Dennis’ services, I now spend my days focusing on my priorities and developing my courses without concern if an update will cause a problem or if a new feature I want won’t work.
I also had him do some custom work and to my surprise, there was no extra cost. All other maintenance companies could sure learn a lesson from Dennis!
Dennis is amazing to work with and my site hasn’t had a glitch since starting to use his services.
I’m going to be changing to his hosting as well when my hosting ends with SiteGround.
Here's what you get
Support Hours
We offer email, Zoom online meeting and phone support for CAN / US customers.
With this maintenance plan, you get priority and personal support.
This package also includes "mastermind" pre-scheduled meetings at your convenience.
When you have an idea and seek someone who would provide honest feedback, we're listening.
We can also assist in your planning execution of features.
Hosting Support
Server costs are not included with this service.
If you are hosted with us, We're already managing and monitoring your server, however, if you are not hosted with us we can also also work with your host to manage and monitor your server.
WordPress site management is included in this service.
We're experts in managing and maintaining your servers, WordPress, and your LMS system so you can rest easily knowing your system will be stable, up-to-date and remain fast.
All Learning Templates Products Included
With this package, you have full access to all Learning Templates products and product support without additional costs.
This means you can pick and choose any products you wish at any time from our store and simply let us know what you want to use or try on your staging site.
We'll install and configure it for you!
Articulate Courseware Development and Updates
Beyond server and WordPress support hours, we can also include courseware development hours for you.
This means you can have us work with you to create or update courses on your behalf
Courseware development can included in your core support hours, however, we recommend contacting us to discuss the course development requirements beforehand!
Plan Options
US Monthly Plan
US Annual Plan
Get 2 months free!
CAD Annual Plan
Get 2 months free!
+ GST/HST
CAD Monthly Plan
+GST/HST